From Experimac
Have you ever had issues with your laptop? Does it freeze when you try to load certain applications? We’ve all been there at one point in time and nothing is more frustrating than thinking about your quickly approaching deadline when your laptop has decided to stop working properly. Finding a reliable laptop repair company you can trust with your valuable piece of tech and all your saved documents can be stressful and frustrating if you don’t know what to look for.
We have gathered some characteristics to look for in a laptop repair company, consider these:
- Customer Service
Determining the quality of customer service you are likely to receive from a company you are considering should be pretty easy. Before taking your laptop anywhere, walk into the location and observe what’s going on around you. Were you acknowledged when you entered? Were others? Are the techs thoroughly explaining issues to other customers in the store? Are the customers able to understand the explanations or do they seem more confused by the terminology? Do they have a long wait and if so, how is that handled? Does the store seem like it’s being run in an efficient and organized manner?
- Warranty
Reputable laptop repair companies will offer a warranty on their repairs. If they provide quality service, there is no reason why they wouldn’t. Offering their customers a guarantee shows they stand by their work and should give you the confidence to trust them with your laptop repair because if something were to need a second look, they will not give you a hard time.
- Reasonable Cost
The truth is, everyone has a budget and you have to consider the cost of the repair and whether or not it is affordable for you. Either in person or on the phone, ask about how they charge – by the hour or by repair? Is there a price list? Are there any hidden service fees?
- Reviews from Other Customers
When you have a positive experience at a restaurant, you probably wouldn’t hesitate to recommend it to family and friends. The same should hold true for laptop repair companies. Ask around and see if anyone you know has a solid recommendation for someone they have had experience with. Online reviews can sometimes be overwhelming to sift through but can also be very informative.
- Wait Time
When your laptop needs repairs, it’s usually not something you can wait around for days or weeks to be resolved. Consider asking what the lead time is on the repairs you need and then determine if that’s acceptable for you.
- Experienced Techs
Don’t assume the repair techs have experience with your particular device, ask. It is reasonable to ask how many years of experience the tech who will be working on your laptop has and whether they are familiar with your device and/or issue, in particular.
When looking for a reputable laptop repair company, look no further than your local Experimac store. Whether you need a screen replacement or assistance with data recovery, your priority is ours. Your go-to source for Apple® device repairs, upgrades, and more, the highly-trained techs at Experimac will provide the best customer service in the industry. No appointments are necessary; we welcome walk-ins, offer same day service and guarantee our work. We will gladly help you get your laptop working like new again.
Business hours are Monday – Sunday 10 AM – 8 PM. Experimac is located at 1865-106 Carl D. Silver Parkway, Fredericksburg, VA 22401.
